Government 'YELP,' Courtesy of CFPB, Draws Business Outcry About Consumer Complaints Narratives

A proposal to include personal stories in a government database of consumer complaints is drawing comparisons to Yelp and Angie's List -- and not in a good way. The Consumer Financial Protection Bureau first began sharing data from consumer complaints with the public in 2012, and it unsettled the financial services industry from the outset.